Service Review: Sample Room

I am an honest and not a nasty reviewer. In fact, I often give ultimatum to every service that I utilize (or product that I consume). One thing that saddens me as a consumer is that a lot of companies now fail to focus on giving their customer service representatives a thorough training in rendering not just a good but excellent customer (before and after sales) service.

Let's start with my experience with Sample Room Ph. I registered with them in February and was even willing to sign up for their VIP membership because it would HAVE BEEN my FIRST beauty subscription box ever. Being a first timer, I carefully followed all the instructions upon registration and read its FAQs and Terms and Conditions. 

To be fair, I appreciated the prompt manner they responded to my email. I cooperated and answered to each email in real time. 

From my email, you can obviously tell that I was really eager to get this issue resolved and finally access my account to no avail. I felt that my concern was just a minute issue to them. From the dates of the email, you can tell that I was really very patient waiting for the VERIFICATION CODE that never came. 

If I hadn't made a follow up, I wouldn't be able to know their reason why the verification code could not be sent to my number (s). They're using CHIKKA, not to mention. I provided a lot of numbers but they were not able to come up with a resolution. 

They got rid of me after almost a month. When I said, I was giving up, I felt that they didn't even feel an ounce of regret losing a potential customer and partner. They didn't even send me an email of regret or any sort. It was a major disappointment because I knew that I did everything to cooperate with them in order to solve this very LITTLE issue. Oh well, they're not the only beauty subscription box in the Philippines, there's BDJ Box. I have been hearing good reviews about them so I hope I won't encounter the same experience I had with Sample Room.

Verdict: Obviously, I'd give them TWO THUMBS...down. I won't recommend them at all.

Have you tried any of the beauty subscription boxes in the Philippines? Please let me know of your experience as well. Thank you for dropping by.